On more than one occasion ,I have had to call Brian on short notice and with no appointment, and been treated with the utmost courtesy and respect, because as they say, cars break down when they want. I will never take my vehicles anywhere else as long as they are in business, or as long as I am breathing. Waterloo Automotive was recommended to me by a friend, and I try to do the same every chance I get. Kevin Harwell, Waterloo,Ill.