Waterloo Automotive

From the friendliest customer service reps to the top of the line service techs, this shop will give you an honest evaluation of your vehicles needs and then perform those needs quickly and KINDLY. We could all use more kindness in the world and I appreciate dealing with Waterloo Automotive!

I took my car into Waterloo Automotive for a routine oil change & wheel alignment. They took the time to look over my car and let me know I need to have a shock replaced. They asked me to see if my car was still under warranty instead of processing with the process which could have cost me a fortune. Thank you for giving me the time to check into this issue & giving me time to get the money together for it.

Started using this shop when we relocated to the area in 2020. Honest, very personable and amazing customer service. Josh knows his stuff and cares about his customers. Have sent several family and friends to them as well, including a few folks who had nearly been taken advantage of at other places around town before I encouraged them to go get a second opinion with Josh. Now they’re regular customers at Waterloo Automotive as well.

Always a pleasure doing business with Waterloo Automotive. Professional staff, clean waiting area, and friendly service. Highly recommend!

great experience as usual.

Always friendly, always honest. Waterloo Automotive is the only auto repair place that tells me, "no, I don't think that is necessary to do today, it can wait until next time".

What an awesome team!!! They fixed air conditioner and a noise in the rear end that I thought I was going to have to live with the rest of my life. Recently, they serviced the van and noticed an issue. They called the dealership and found out it was under warranty and sent us there for the repair because it would not cost us!!! This is going above and beyond as far as I'm concerned. They would not have had to do this. I will return when my vehicles have issues. Highly recommended!!!!

I took my truck into them thinking that it was going to be hundreds of dollars to track and repair a battery drain issue that I had convinced myself was another rodent attack on my wiring. Before I even got home from leaving the truck at their shop, I got a call from Josh that one of the lights had been left on. No charge. They changed the oil and filter and wiper blades and sent me on my way. Great outfit! The online inspection report was fantastic.

06/03/22 - Believe it or not, you can't just change your own battery now. Requires reprogramming the computer using a special tool (according to battery manufacturer). Called Josh and made an appointment, he was able to get me in within a week. I was in and out in about 30 minutes. Great group and great customer service. Thanks Josh! 04/08/22 - Did you know they do tires too? I've actually had Brian and his team do 4 sets of tires on my trucks and my wife's SUV. And they don't just carry a handful of select tires either. They can get probably anything. I just had them put on a set of Nitto Terra Grapplers on my 2015 F150. Brian's price was competitive and, as always, the service was great. I called and he was able to get the tires and install them just two days later before I went on a road trip. Nothing better than a new set of tires! Thanks to everyone at Waterloo Automotive for another great service experience!