Waterloo Automotive

Everyone is so helpful at Waterloo Automotive. Always professional and accommodating. We trust everything they tell us about our cars, and we love talking to them about baseball!

I drop our vehicles off at Waterloo Automotive and have the complete confidence that the team there will treat my vehicle as if I was a part of their family. Everything that needs to be done, done, fast and efficiently. I do however love to wait for my oil changes in the waiting room because I enjoy catching up with the staff! These are amazing human beings with your best interest in mind! You won’t be disappointed!!!

Josh is great very friendly, will recommend them to anyone!

Great customer service along with great technicians

Once again called upon Waterloo Automotive for a rescue. Went to start my truck one morning and all it would do is crank and never turn over. Attempts to get it started failed, so the next morning contacted Waterloo Automotive to notify them I was having it towed in to them. Candace informed me that it maybe a couple days before they could get to a diagnosis due to it was Friday plus they were short techs, but would try to work it in if possible. That was very understandable since I just dropped it in their lap with no appointment. Well, I was pleasantly surprised by the end of the day they had diagnosed the problem as a fuel pump and maybe possible to have it repaired by Monday. Monday came and I was updated with progress and I had even requested a few extra services to be performed, which they performed without question. Thanks to Candace, Josh, Brian, Jacob and all the techs that keep my truck on the road.

Unfortunately, I needed to get some mechanical repair work done on my car. And I was definitely not going back to the chain automotive place on the north end of Waterloo. That’s a long depressing and disappointing story! So, I did some inquiries, and everyone pointed me toward Waterloo Automotive at 622 North Market Street. Everyone I talked with said, “Go see Brian Meyer and his staff at Waterloo Automotive they won’t disappoint.” Well, the recommendations did not disappoint! I went and talked with Brian and from his first few statements I knew it wasn’t about making a fortune off me and car. It was more about addressing my automotive problems and getting me back behind the wheel. The number one priority was my car and me. I had a great conversation addressing my concerns regarding my car, costs and there was absolutely no pressuring about all these other things. You know those things that the place on the north end of town recommends being done and then they spin a pricing wheel on how much they are going to charge you. At Waterloo Automotive they are up front with you, focusing on your vehicle and customer care and not about you taken out a loan from the bank before coming to see them. Like that place on the north end of town. The communications lines were just amazing from start to finish and the vehicle inspection form they do is just fabulous. I have absolutely no problems jumping on the bandwagon and saying, “Go see Brian Meyer and his staff at Waterloo Automotive they won’t disappoint.” Communications: 5 Stars Customer Service: 5 Stars Pricing: 5 Stars Quality of work: 5 Stars

Unfortunately, I needed to get some mechanical repair work done on my car. And I was definitely not going back to the chain automotive place on the north end of Waterloo. That’s a long depressing and disappointing story! So, I did some inquiries, and everyone pointed me toward Waterloo Automotive at 622 North Market Street. Everyone I talked with said, “Go see Brian Meyer and his staff at Waterloo Automotive they won’t disappoint.” Well, the recommendations did not disappoint! I went and talked with Brian and from his first few statements I knew it wasn’t about making a fortune off me and car. It was more about addressing my automotive problems and getting me back behind the wheel. The number one priority was my car and me. I had a great conversation addressing my concerns regarding my car, costs and there was absolutely no pressuring about all these other things. You know those things that the place on the north end of town recommends being done and then they spin a pricing wheel on how much they are going to charge you. At Waterloo Automotive they are up front with you, focusing on your vehicle and customer care and not about you taken out a loan from the bank before coming to see them. Like that place on the north end of town. The communications lines were just amazing from start to finish and the vehicle inspection form they do is just fabulous. I have absolutely no problems jumping on the bandwagon and saying, “Go see Brian Meyer and his staff at Waterloo Automotive they won’t disappoint.” Communications: 5 Stars Customer Service: 5 Stars Pricing: 5 Stars Quality of work: 5 Stars

I use my Jeep on a daily basis for delivering mail. When I had a wheel speed censor fail Brian took it in and did a fantastic job getting it back to me. Prior to any work he quoted me a worst case # and a best case # and ended up closer to the best. I highly recommend them for any of your automotive needs. As a first time customer I won’t be going anywhere else.

I cannot even to begin to express how great this shop is. I brought my truck in with transmission issues. The team diagnosed it and said that the transmission would need to be rebuilt. As many would do I checked other repair facilities. Most of the prices were comparable. What sold me on bringing it to Waterloo Automotive was the communication and options that were given to me. The initial inspection was sent to me via text message. Clicked the link and there is a picture of my vehicle and a check list. The techs do a thorough job looking over and recommending repairs. With that the service advisor that I was dealing with Josh, he never once was pushy about repairing everything. He was focused on getting me back on the road. Thanks for providing a trustworthy and professional repair facility. You have got a lifetime customer in me. -JJ

We just had our car in for a possible oil leak. It was a car we recently bought used and this is the first time we had it in to Waterloo Automotive. Not only did they work on and fix the oil leak issue they did an end to end review of the car and noted possible areas of work needed moving forward. They are thorough, detailed and go above and beyond each and every time. Their customer service is amazing! We would not take our auto anywhere else.