Waterloo Automotive

Unfortunately, I needed to get some mechanical repair work done on my car. And I was definitely not going back to the chain automotive place on the north end of Waterloo. That’s a long depressing and disappointing story! So, I did some inquiries, and everyone pointed me toward Waterloo Automotive at 622 North Market Street. Everyone I talked with said, “Go see Brian Meyer and his staff at Waterloo Automotive they won’t disappoint.” Well, the recommendations did not disappoint! I went and talked with Brian and from his first few statements I knew it wasn’t about making a fortune off me and car. It was more about addressing my automotive problems and getting me back behind the wheel. The number one priority was my car and me. I had a great conversation addressing my concerns regarding my car, costs and there was absolutely no pressuring about all these other things. You know those things that the place on the north end of town recommends being done and then they spin a pricing wheel on how much they are going to charge you. At Waterloo Automotive they are up front with you, focusing on your vehicle and customer care and not about you taken out a loan from the bank before coming to see them. Like that place on the north end of town. The communications lines were just amazing from start to finish and the vehicle inspection form they do is just fabulous. I have absolutely no problems jumping on the bandwagon and saying, “Go see Brian Meyer and his staff at Waterloo Automotive they won’t disappoint.” Communications: 5 Stars Customer Service: 5 Stars Pricing: 5 Stars Quality of work: 5 Stars

Unfortunately, I needed to get some mechanical repair work done on my car. And I was definitely not going back to the chain automotive place on the north end of Waterloo. That’s a long depressing and disappointing story! So, I did some inquiries, and everyone pointed me toward Waterloo Automotive at 622 North Market Street. Everyone I talked with said, “Go see Brian Meyer and his staff at Waterloo Automotive they won’t disappoint.” Well, the recommendations did not disappoint! I went and talked with Brian and from his first few statements I knew it wasn’t about making a fortune off me and car. It was more about addressing my automotive problems and getting me back behind the wheel. The number one priority was my car and me. I had a great conversation addressing my concerns regarding my car, costs and there was absolutely no pressuring about all these other things. You know those things that the place on the north end of town recommends being done and then they spin a pricing wheel on how much they are going to charge you. At Waterloo Automotive they are up front with you, focusing on your vehicle and customer care and not about you taken out a loan from the bank before coming to see them. Like that place on the north end of town. The communications lines were just amazing from start to finish and the vehicle inspection form they do is just fabulous. I have absolutely no problems jumping on the bandwagon and saying, “Go see Brian Meyer and his staff at Waterloo Automotive they won’t disappoint.” Communications: 5 Stars Customer Service: 5 Stars Pricing: 5 Stars Quality of work: 5 Stars

I use my Jeep on a daily basis for delivering mail. When I had a wheel speed censor fail Brian took it in and did a fantastic job getting it back to me. Prior to any work he quoted me a worst case # and a best case # and ended up closer to the best. I highly recommend them for any of your automotive needs. As a first time customer I won’t be going anywhere else.

I cannot even to begin to express how great this shop is. I brought my truck in with transmission issues. The team diagnosed it and said that the transmission would need to be rebuilt. As many would do I checked other repair facilities. Most of the prices were comparable. What sold me on bringing it to Waterloo Automotive was the communication and options that were given to me. The initial inspection was sent to me via text message. Clicked the link and there is a picture of my vehicle and a check list. The techs do a thorough job looking over and recommending repairs. With that the service advisor that I was dealing with Josh, he never once was pushy about repairing everything. He was focused on getting me back on the road. Thanks for providing a trustworthy and professional repair facility. You have got a lifetime customer in me. -JJ

We just had our car in for a possible oil leak. It was a car we recently bought used and this is the first time we had it in to Waterloo Automotive. Not only did they work on and fix the oil leak issue they did an end to end review of the car and noted possible areas of work needed moving forward. They are thorough, detailed and go above and beyond each and every time. Their customer service is amazing! We would not take our auto anywhere else.

There are auto repair shops and then there is waterloo Automotive. This shop sets the standards of excellent customer service and repairs. In these trying times it is very hard to find a company that can make you feel as though you as a person / customer or your business matters. You can't find a shop that will treat you with kindness and respect as much as Waterloo Automotive does. I have lived in 9 states and have hand many cars and this by far the best Auto shop I have ever had the pleasure of dealing with. I never have any worries taking my cars there and I know everything will be done thoroughly and correct. My dad always said once you find that perfect shop don't take your cars anywhere else to save a few bucks. I am proud to say that I highly recommend Waterloo Automotive. Thank you for all you and your team do it is greatly appreciated. Douglas Simmons

I had trouble with the battery on my truck and took it in without an appointment. They took me right away and were willing to help as soon as I walked in the door. These people are great! They are all so friendly and got the work done immediately. I would definitely recommend them for any work on your auto. I have been to them in the past and they have always done a great job!! Thanks, guys!! Appreciate the efficient service and friendly attitude!!

Professional and prompt. Fair price for our repairs and we feel satisfied all around. We brought in an suv for a pre purchase inspection and they found some minor issues we needed to address. We then brought in our sedan for the check engine light and some other issues and they clearly and professionally communications in writing and by a phone call about what our options were and what would work best for our family situation. Would recommend them highly. It was worth the bit of a drive to see them. At the time we posted this they had a ‘loaner’ car if we needed it while they were repairing our vehicle. I found them very easy to do business with in general

In all sincerity and not in jest, Brian and his team are simply the best! I can't say enough about Waterloo Automotive, I wont take my car to anyone else but them, I trust them completely................Thanks Guys!