Waterloo Automotive

We are not from the area and wasn’t sure where to take our Explorer when the AC quit working. After reading online reviews we chose Waterloo Automotive and they exceeded our expectations! They got us scheduled immediately, fixed the problem within a day, had amazing customer service, and even did valet service so we never had to leave the house! Once they diagnosed the issue they called and thoroughly explained what went wrong and what needed to be done. Throughout the whole process we received updates through text letting us know where we were in the process. We will be using this shop for all future automotive needs!

I have had repairs done on a couple vehicles at Waterloo automotive over the years. Each time I was very satisfied with the repairs and how everything was explained and what options I had for those repairs. You are never given the hard sell, just facts and recommendations. Recently I took my 2008 F150 to have a set of four tires installed along with an alignment. Later I was notified by service manger Josh that the alignment would not hold due to some parts that need to be replaced. These items were identified the last time I had a repair done with their extensive maintenance inspection, but I had decided to wait at that time. Josh explained the situation in detail and provided possible options. Josh and his crew went out of their way to locate those parts and replace those parts in such a short notice and finish the alignment and tires in one day. I have and will continue to recommend Waterloo Automotive. I feel good when I drive out that its done right and if anything isn't I know it will be made right.

We’ve been taking our vehicles to Waterloo Automotive for a very long time. Before moving to Waterloo I had a mechanic that my family used for generations. It’s where my grandpa and dad took their cars. I could trust that if he told me it was a $500 or $1,000 repair it really was because sometimes he wouldn’t even charge me. It was a trust built over decades. When I moved to Waterloo it was just too far to go him so I needed to find a new shop. It’s been so long ago now that I’m not sure how I ended up at Waterloo Automotive but sure glad I did. Just like my old mechanic, I trust Brian and his crew. We’ve had a wide range of vehicles from brand new to really old beaters. Brian has been really good about saying things like “in good conscious, I can’t suggest you put any more money into this truck”. He could have easily have fixed it and charged me but he didn’t. This level of trust is priceless. What I like best about Brian and his crew though is that he makes me feel like I’m a personal friend. I like to think that I am his friend and I get special treatment because I’m his friend. I strongly suspect however that he treats everyone like this. I’m not sure if this is a skill he’s cultivated or it just comes naturally to him. Either way, it’s special. Interestingly enough, everyone he’s hired over the years has this same ability. So even if Brian isn’t there that sense of friendship is still there. It’s a great place. If you’re looking for a place to have your car fixed I can whole heartedly recommend you give them a try.

Brian and his staff are wonderful, quick responses and second opinions on anything car related. He is very quick at getting you in for repairs without the hassle. I would trust Waterloo automotive over any dealership shop, no hassle approach. His staff is very knowledgeable as well. He is up front and honest with his customers, and values the relationship he builds with you. I wouldn't go anywhere else.

I never have to worry about having my vehicle serviced at waterloo automotive, because I know the repairs are done right the first time, I trust Brian and his team 100%. It's always a pleasure doing business with them.

We have been loyal customers of Waterloo Automotive for four years now. The value we see, and what keeps us coming back, is Brian & Josh’s willingness to stand behind their work with straight forward talk and mutual respect. They have always given us an honest assessment along with practical, unbiased, advice as to the best path forward. We really appreciate the fact that they cultivate a culture of ethical business practices and customer service. They are not only automotive professionals, but neighbors and friends. This is what keeps us coming back. They’ve earned our trust. The Smith Family.

Our truck repair was made quickly & efficiently! Thanks, Brian & Josh!

Our truck repair was made quickly & efficiently! Thanks, Brian & Josh!

This place is the best. I never feel like they are suggesting things to be fixed that don’t need to be. They even let me park my car there on weekends to try and sell it. Nothing but great experiences here.

Josh and Brian have always taken good care of our family's vehicles. Recently when my husband dropped off my car for an oil change, he mentioned a rattle that was coming from the dash area every time I made a left turn. Instead of charging us for locating and fixing the issue, they simply pointed out what was causing the issue when my husband picked up the car and let him know it was just a $ 4 bolt replacement. By knowing their customers and what they can take care of themselves, they saved us money and keep us coming back. Thanks!