Waterloo Automotive

Expert advice from experienced service tech, management and office support. Amazing service. Watchful for expenses, keeping costs reasonable. Friendly, reliable communication with all involved. Courteous. Clean and crisp. Gained my confidence once again.

Very friendly people that took the time to listen and explain. While there was a multitude of issues that needed repair or service, they came up with a plan to fix the most important things. Van works great now. Will certainly use them again.

Josh was very friendly and patiently answered all my questions while thoroughly explaining my options and coming up with a plan that i could afford while fixing the most important issues.

We're grateful for the work Waterloo Automotive puts in to keeping our old vehicle running. They help us set a plan to work on things a piece at a time so we don't get overwhelmed with trying to pay for everything all at once. I asked them to put the safety of my children first, so we always work on those things first. I can stop by if my check engine light is on and they always have time to check what is happening.

We appreciate the communication that we receive from Waterloo Automotive. They give us quotes on work ahead of time clearly broken down. They remind us of scheduled appointments. They call if they encounter anything unexpected. They've even called after the fact to see if everything is still working correctly.

We love Waterloo Automotive. They communicate with us every step of the way. They give us a clearly broken down quote before they ever start the work. They help us prioritize what needs to be completed first according to our budget. They've even sent someone to our door to pick us up and provided loaner cars to drive. I want my children in a safe vehicle and they always deliver. The employees always have a joke ready to tell my kids and provide a safe space in the office for them to wait if needed.

I have always been satisfied with the service I received with Waterloo Automotive they are respectful and friendly and always do the best that they can to serve you and your needs

I never have had an issue with These folks. My vehicle went in for a complete fluids change and it was done cleanly and professionally. Josh explained every process thoroughly and the truck was ready in a very timely manner. They also provided me a loaner vehicle while mine was in for service - a very convenient option since I still needed to go to work. I have been doing business with Waterloo for 15+ years and wouldn't think of taking my vehicle anywhere else.

Have been coming here for years. Always dependable, professional and reliable service. These guys know what they are doing and they keep you informed. Highly recommend Waterloo Automotive!