Waterloo Automotive

These folks give good, honest automotive service that I thought had gone by the wayside. Clear communication from the first web inquiry to driving out the door. Fair pricing, courteous expert service by experienced mechanics and counter staff. I had asked for a 100,000 mile inspection and a check into the source of recent dime-sized oil drops in my garage. They found a couple of routine maintenance items and several issues to address in the future. They also found a worn valve cover gasket to replace, not unexpected at 100,000 miles on a 14-year-old Kia Sportage. We're new to Waterloo and a family member recommended this shop. I received not only better than expected service, but a hearty, sincere welcome to town. Brian, Josh, Angie and Zachary make a good team.

How many can say that they had a better than expected experience when dealing with a business? I most definitely can! Waterloo Automotive came highly recommended to me from past customers, and I am happy to add my name to the list. I received a fast, thorough assessment of my car's issues, along with a 'layman's' explanation of issues and repairs. Their waiting facility was clean and comfortable, and appointment time was met as scheduled. I was treated with respect, patience and gratitude. I highly recommend this business!!

Service at Waterloo Automotive is excellent, friendly and personal. And it makes it so much more convenient by them picking up my car from work and returning it when it's finished.

Josh was kind and helpful and explained everything in great detail. They did the work quickly for a reasonable rate. We are happier than we have ever been with an automotive shop. Thanks so much. We will definitely be back again and again.

I recently had my vehicle at Waterloo Automotive. I thought my headlight was out but the housing of the headlight was damp with condensation causing the light to not work. It was going to be A LOT of money to replace the housing. They worked at it all day drying it out and cleaning it up to save me all that money. They didn’t have to go the extra steps to save me money but they did. This is the MOST honest auto repair shop I have ever seen. Their employees reflect how the owners treat them. Every single one of them are very genuine. When you leave there even though you just spent money for repairs it makes you want to go out and do something nice for someone. Their good vibes are contagious. Thank you Waterloo Automotive for all you do.

I always feel confident that the service is completed right! I have had my car serviced at Waterloo Automotive for years now! I have no complaints about their excellent service! Brian, Josh, and Angie are great to work with!

I’ve used this company for several years and my family has as well. This is really genuine team from the top down. You won’t meet a better owner, manager or any number of mechanics. They are always willing to go out of their way to help with anything they can, give you a fair / honest assessment and just overall make you feel comfortable about spending your money with them. I won’t take my vehicles anywhere else. Keep up the good work Brian, Josh and team!

Many guys learned about cars; I learned to coach football, elect people and write for newspapers. Now, your skill is far more useful. When you find a good, honest mechanic, you hang on to him. But I worry that I am driving a dangerous car because my current income is limited. I know why you demand COD, but driving away with so many repairs undone is downright scary. I urge you to explore loan options - including one in which the car is collateral. If we don't pay, you own the car. Not your ideal outcome, but disaster for us, and a great motivator to pay the required monthly payments. My car is only in this shape because I couldn't afford previous COD payments for problems you found. You have every right to protect your income, and I will always come back to you. But please investigate with an attorney if there isn't a hardship payment/secured loan plan for those of us who can't pay a month's income all at once. I doubt it will be me, but what if someone died from repairs not made because they could pay for them on a secured payment plan but not all at once. Have your attorney make it REALLY tough for those who don't pay. I consider you guys friends and valued experts. Please take this suggestion/request in that spirit. I often drive my young grandsons, and you can understand how concerned I am having to spread out needed repairs for perhaps 6+ months. You have every right to demand payment. I don't blame you if 'friends' are stiffing you. But circumstances beyond my control have placed me in a position where I just want to express this thought to you. Thanks for listening and being my trusted friends. Rick.

I’ve been a customer for five years…I’m ALWAYS treated with courteous, professional staff who truly care about the service they provide. It can be summarized in one phrase for me…I trust them!!!